For business owners, the actual systematic working procedures of the business are usually secondary to the core services provided. However, as a physical therapist and business systems expert, Robert Moss stresses smooth-running systems are the backbone of any successful enterprise, no matter the industry. Being the best physical therapist wasn’t enough alone; Robert needed business systemization to thrive.
In this episode, Robert Moss—top physio and WTS certified coach—gives us insights into how he applies systemized business design to streamline team management and scale his physical therapy business.
Providing real-world examples from his physical therapy business, Robert delves into the strategic collaborative exercises he uses to identify and solve problems within his team’s workflow and automate marketing processes to ensure regular brand exposure.
Diving into the seven key business principles he applies across his company when making decisions, Robert offers actionable insights into how to apply the Japanese concept of Kaizen to grow your firm one small step at a time.
Going from physical therapist to business consultant, Robert reflects on how he’d approach his physical therapy business differently now. Robert cannot understate the importance of how integrating business systems has enabled him to boost accountability, productivity, and profitability.
In this episode we discuss:
- Top communications systems to improve team workflows and collaboration
- The power of regular, closed-loop marketing systems
- How to improve accountability with business systems automation